Refund policy
RETURN & REFUND POLICY
At JDM Auto Glass, we take pride in ensuring your glass fits correctly and is delivered in perfect condition. Because every glass order is vehicle-specific and custom packaged, all sales are final.
We only issue refunds if the glass does not fit your specific vehicle model as listed at the time of purchase.
If you are unsure about fitment, please contact us before placing your order. Our team is happy to verify compatibility to avoid any issues.
If your glass arrives damaged, defective, or proven incompatible, please email alex@jdmautoglass.net within 7 days of receiving your order. Include your order number and clear photos of the issue. We will respond within 24 hours with next steps for exchange or replacement if applicable.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective, damaged, or verified as not fitting your vehicle model.
To request an exchange:
- Contact us at alex@jdmautoglass.net within 7 days of delivery.
- Provide your order number, vehicle details, and photos of the issue.
- Once approved, we will guide you through the exchange or replacement process.
We respond to all exchange inquiries within 24 hours.
SHIPPING FOR RETURNS
If your return or exchange is approved:
● You will receive detailed instructions for safely packaging and returning the product.
● Customers are responsible for return shipping costs, unless the issue was caused by our error (for example, incorrect or incompatible glass).
● Shipping fees are non-refundable. If a refund is approved, the cost of return shipping may be deducted.
● Please use adequate packaging—glass damaged in return transit cannot be accepted.
Shipping times for replacement items may vary depending on your location.
WARRANTY POLICY
At JDM Auto Glass, we stand behind the quality of both our glass products and installation services.
1-Year Limited Warranty (Glass & Installation)
We offer a 1-year limited warranty covering:
● Manufacturing defects in the glass
● Air or water leaks after professional installation
● Seal or adhesive failure due to workmanship
If any of the above occur within one year of purchase or service, JDM Auto Glass will repair or replace the affected glass at no charge.
Warranty Exclusions
This warranty does not cover:
● Impact damage (stone chips, accidents, vandalism, etc.)
● Glass installed by third parties or unlicensed installers
● Vehicle body/frame movement or stress cracks unrelated to installation
● Damage resulting from misuse, neglect, or improper care after installation
For warranty claims, email alex@jdmautoglass.net with your proof of purchase, vehicle details, and supporting photos. We’ll review your claim promptly.
IMPORTANT NOTES
● All returns, refunds, and exchanges must be pre-approved. Unauthorized returns will not be accepted.
● Any item not in its original condition, missing parts, or damaged outside our control is non-returnable.
● All orders are considered final unless they meet the fitment or warranty criteria above.
CONTACT US
For any questions or concerns regarding returns, refunds, or warranties, please contact us at:
📧 alex@jdmautoglass.net
Got it — here’s the updated and rewritten Shipping Policy for JDM Auto Glass, now including the detail that all glass is custom ordered from Japan, with shipments arriving every 4 weeks. It’s professionally phrased to set clear expectations while keeping it customer-friendly and trustworthy: